Terms and Conditions

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions
This site is owned and operated by Asbury & Pell (”we" or "us"). Trading address: Asbury & Pell, PO Box 10326, NOTTINGHAM, NG13 9XB. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Asbury & Pell. You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Asbury & Pell.

Accuracy of content
Asbury & Pell has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Prices may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Asbury & Pell disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Asbury & Pell shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

The views expressed in user generated content are the opinions of those users and are not necessarily those of Asbury & Pell.

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Delays
Occasionally, the manufacture of your goods may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Cancellation right
Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds section.

Returns
You can return these items to us at Web Returns, PO Box 10326, NOTTINGHAM, NG13 9XB
Returns are at your own cost and risk.

You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

To cancel an order you must inform us in writing to customerservice@asburyandpell.co.uk. You must also return the goods to us as soon as possible, intact, and in their original packaging, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

You can return these items to us at Asbury & Pell, Returns Department, Asbury & Pell, PO Box 10326, NOTTINGHAM, NG13 9XB If we have made a mistake on an item sent to you or it is faulty, damaged of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. Details of the returns procedure will also be sent to you with your order.

Your statutory rights are not affected by our returns policy.

Contact Us
If your query relates to an order or feedback regarding this site then email us at info@asburyandpell.co.uk or call us on 01623 272 282 between 9am and 5pm Monday to Friday.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have control over their contents. Asbury & Pell cannot accept any liability in respect of the use of these websites